Shipping policy

Shipping & Customs Policy

Order Processing

Orders are prepared and dispatched as quickly as possible.

Once your order has been dispatched, you will receive confirmation and tracking information where tracking is included with your chosen delivery service.

Delivery estimates shown at checkout are estimates only and may be affected by weekends, bank holidays, customs processing, adverse weather or carrier delays.

UK Delivery

UK customers can select from the delivery options available at checkout.

The available service, estimated delivery time and shipping charge will be displayed before you complete your purchase.

International Delivery

We currently ship to selected international destinations.

International shipping charges are calculated according to your destination and, where applicable, the total weight of your order.

The available shipping option and estimated delivery time will be displayed at checkout before payment.

International orders may require customs clearance after reaching the destination country, which can occasionally cause additional delays.

Import Duties, Taxes & Customs Charges

International orders may be subject to import duties, VAT or other local taxes, customs charges, handling fees or brokerage fees imposed by the destination country or delivery carrier.

Unless these charges are specifically collected from you at checkout or your shipment is sent using a duties-prepaid service, the customer/recipient is responsible for paying any applicable import duties, taxes, customs charges and carrier handling fees.

These charges are separate from the product price and shipping charge paid to us.

We do not control the amount that may be charged by your country's customs authority or delivery carrier. We recommend checking your country's import requirements before placing an international order.

Where a shipping service requires duties and taxes to be prepaid, these charges may be handled before delivery rather than collected from you when the parcel arrives.

Customs Information

International parcels are accompanied by the required customs information.

The contents and value of an order must be declared accurately. We are unable to declare an order at a lower value or incorrectly mark a commercial purchase as a gift.

Refused or Unpaid Customs Charges

If a recipient refuses or fails to pay customs charges that are required before delivery, the parcel may be delayed, held by customs or returned to us.

If a parcel is returned to us, we will contact you after it has been received and inspected.

Any refund due will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.

Incorrect or Incomplete Addresses

Customers are responsible for checking that the delivery address entered at checkout is complete and accurate.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Delivery Delays

Once a parcel has been handed to the delivery carrier, some delays may occur outside our direct control.

If your tracking information has not updated for an unusual length of time or you believe your parcel may be lost, please contact us and we will assist you in investigating the delivery.

Damaged or Missing Orders

If your order arrives damaged, or an item is missing or incorrect, please contact us as soon as possible with your order number and photographs where appropriate.

We will work with you to resolve the issue.

Nothing in this policy affects your statutory consumer rights.